For product repair, use the warranty menu on the homepage or

Please contact Vigen Customer repair Center 1644-7582

All Vigen products come with a 1-year free repair warranty after purchase.

However, Failure caused by a customer's mistake, you pay the cost for repairs.

Each product has a power button and a power connector.

If there is no problem after checking both, please contact the repair website or please contact Vigen Customer Repair Center 1644-7582.

First, check the temperature display.

(If the thermal function is not selected: OF, connection failure: ER)

Check if the set temperature is ok.

For more information, please contact Vigen repair Center 1644-7582.

First, check if the safety switches off on the mat.

And check that the laser selector light is on, and check that the controller and mat connector are correctly connected.

For more information, please contact Vigen repair Center 1644-7582.

First, check if the power unplugs into an outlet.

When the main power switch on, check that the red light is on.

If the same problems appear after checking, please contact the Vigen Repair Center 1644-7582.

Vigen products guarantee product warranty with consumer protection regulations.

The product can receive a warranty for one year from the date of purchase.

If there is no product purchase date, the starting period will be from the factory delivery date.

Apply for repair after unplugging the power switch.

Please contact Vigen Repair Center. 1644-7582

For product inquiries, please contact the purchase store.

Please contact us in case of a malfunction.

Vigen Repair Center 1644-7582